Called samsung three different times today.
Samsung fridge freezer drawer stuck.
Produced by scott the fix it guy with over 20 years of repair experience.
My freezer drawer is stuck on my fridge.
If your samsung refrigerator is not cooling either in the french door fridge or bottom freezer it may be in demo mode and need a reset.
How to re position the freezer door so that it will close fully.
Finally had time today to research this.
Manual states lift ice bucket out and it shows open freezer door with ice bucket in top drawer.
The tracks usually support the drawer s sides at the top.
I also tried removing the upper fridge door so i could remove the lower freezer door but that didn t work either.
No lever or button or hint on how to remove.
Start by emptying one of the refrigerator s working drawers and then sliding it off its tracks.
I clearly do not have this model.
Each time on hold for varying amounts of time.
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A refrigerator drawer slides on tracks or rails.
Or if your fridge or freezer is not cooling enough you may need more clearance space and to leave the doors shut.