Disconnecting power causes two major problems.
Ring pro doorbell chime buzzing.
But then one of the ring pro s started going offline due to low voltage.
Furthermore they informed me that i need a 30va transformer for my mechanical door bell.
To check the voltage of your ring pro.
Mine is only 10va so they are sending me a replacement one that is 30va.
Second the indoor chime won t ring when someone hits the doorbell.
When i contacted ring support they informed me that ring doorbell 2 does not have the doorbell chime type setting.
Select your ring pro.
I then replaced the transformer with a new 16v 30va transformer recommended for ring same issue.
That worked successfully for a couple of weeks.
Was getting 12v out but only 6v at both chimes and ring doorbell.
Your ring pro requires a power source that supplies a minimum of 16 volts ac.
Hey genesis531 did you ensure that you have the ring app configured with the ring video doorbell pro to know what kind of chime kit you have.
First the ring device will no longer charge.
Ring doorbell guide working about 10 15 days ago and guessing from low voltage and not enough to keep the battery charged.
The internal mechanical doorbell works perfectly the ring does not.
I replaced the doorbell chime with a heath zenith 2735 from the approved list same issue.
No more buzzing 12v at both chimes and button and doorbell button and chimes work again.
Looking online there seem to be plenty of reports of people having trouble with buzzing chimes usually when they first connect the doorbell and sometimes after a month or two.
My ring video doorbell 2 is buzzing non stop after working well for 6 months.
Hey jrancatore if you are using a digital chime kit and only the chime kit is going off by itself please ensure that chime is on our chime compatibility list if the random ding alerts are also coming from the video doorbell to your app during these occasions please check for any damage debris or objects near the doorbell button.
I started by using the 16v 10va transformer that came with the chime.
Disconnected the ring doorbell and reinstalled old doorbell button.
Your ring video doorbell pro requires a power source that supplies a minimum of 16 volts ac at 20 volt amps when connected directly to a transformer plug in adapter or 30 volt amps when used with an internal doorbell.
I just installed a ring pro and connected the power kit to 1 of 2 mechanical doorbell chimes in our 1 year old house with a pre existing 16v transformer.
Open the ring app.
You will need to ensure it has the right chime kit type under the main menu devices doorbell pro device settings general settings doorbell chime type.
I have two ring pro video doorbells connected to a mechanical chime.
For ring pro to function correctly the voltage needs to be listed as good or when you tap it at least 3 900mv.
Tap the three lines on the top left.
