Your ring pro requires a power source that supplies a minimum of 16 volts ac.
Ring doorbell battery charged but not working.
Remove the security screws on the base of the doorbell and lift the doorbell up and away from the mounting bracket.
Although if your device is showing as offline in the app you may need to go into the device health on the doorbell s profile page in the app and hit reconnect to wifi.
To recharge your ring doorbell.
Night vision doesn t work.
If they re not in full contact with each other your ring doorbell won t work giving the impression that the battery hasn t charged.
The trickle charge the ring video doorbell gets from being hardwired is solely used to charge the battery.
The hardwired ring doorbell could not be charging due to 1 faulty device 2 no connection to wifi or 3 the voltage that would be getting from the transformer is not ideal.
Your ring video doorbell will take around five to 10 hours to fully charge.
September 23 2020.
From there you will put the battery back in the doorbell and it should be able to come back up and working.
So to know the cause of ring doorbell not charging and start the troubleshooting process you must go through a quick test.
Find troubleshooting guide to fix simplisafe doorbell low battery issue.
How to charge ring doorbell battery.
Problems can arise however when a doorbell mechanism draws so much power that there s not enough left over to power your ring video doorbell pro.
So take the ring doorbell off and check that all screws on the fixing plate are flush with the surface.
The micro usb cable can be plugged into any usb power source such as a computer.
I do not have a hardwired doorbell so three months ago i installed a power supply output of ac 18v 500ma and i am still experiencing the same problem.
Open the ring app.
Not ringing your existing internal doorbell correctly.
To check the voltage of your ring pro.
Your ring video doorbell pro is designed to draw power from the same 16 volt ac power transformer as your internal doorbell mechanism.
With normal use and optimal conditions your battery will stay charged.
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Check how to replace the battery.
When connected to existing doorbell wires with a power supply of 8 24vac the voltage will provide a charge to your video doorbell battery.
Reattach the ring unit to the mounting.
You can see these contacts in this video.
Tap the three lines on the top left.
Ring pro works fine for a couple of events and then stops working.